New clients can be anxious. A new client of ours last month confessed that they postponed their first appointment with us because they were “too nervous to have their horse’s teeth done." We hear new clients express anxiety over their appointments all the time, and hear things things like, “My stomach has been in knots all day because my horse has had such bad experiences with service providers in the past,” or even "My horse doesn't like men, so I'm worried that you might g

Greetings friends! Occasionally, we have information to share or stories to tell that are a bit too wordy for our Facebook page. We decided to take those posts to a blog instead. (OK, let's be honest... "we" didn't decide... Jen decided, Doug doesn't have time for any of this, lol.) We'd be honored if you decided that these posts were worth your time to read. Jen's a little rusty in the creative writing department, which used to be a passion until 30 years of business writing