COVID-19 Statement from LaRose Equine Dentistry
March 15, 2020
We recognize that the chaos occurring around us at the moment is at the forefront of everyone's minds. We will continue to maintain our current appointment schedule and will continue to schedule appointments in the coming days until it becomes impossible to do so.
We ask the following:
1. If you intend to postpone your appointment with Doug, please let us know as far in advance as possible so that scheduling adjustments can be made.
2. If you have knowingly been exposed to someone who has been confirmed to have been (or suspects that they have been) infected by COVID-19, please contact us to postpone your appointment.
3. Please practice social distancing during your appointment. Doug has ceased hosting clinics to avoid having large crowds present at barns; if you are at a boarding barn, please coordinate with the person who has scheduled on your behalf and refrain from gathering with others at the time of your appointment.
The health and safety of our clients and friends is most important right now. You will NOT lose your annual recurring appointment placeholder if you choose to postpone scheduling with Doug.
We are personally practicing social distancing and have our own preparedness plan underway. Jen is no longer traveling for work and will be working from home until this threat has passed. Should either one of us become ill, or should either one of us be exposed to the virus, we will immediately communicate accordingly and all appointments will be postponed until further notice.
We appreciate your patience as we ride this out together. Please take care and do what you need to do to protect yourselves and your family.
~ Doug & Jen
So far, we haven't experienced much impact in our spring scheduling commitments. However, due to mobility restrictions, if your horse is scheduled to be seen between now and April 20, 2020 and you're boarding your horse but prefer to avoid being out in public, we are waiving our $3/horse transaction fee for PayPal, credit/debit card payments, effective immediately through April 20, 2020, with the possibility of extension, depending on where we are with mobility restrictions by then.
Someone over the age of 18 still needs to be present for the appointment and payment needs to be arranged in advance, but if you can't be at your barn in person or get payment there in advance, we're trying to make things a little easier for you.